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Credit and Collections Analyst

Ongoing Responsibilities

  • Perform timely collection of invoices and any unauthorized deductions; ensure account meets/exceeds prescribed past due targets and KPI s
  • Reconcile account activity with customer; issue monthly statements
  • Independently conducts negotiations with customers on collection paybacks
  • Provides support and expertise to cash application process as needed
  • Coordinates early pay arrangement with high credit risk customers when credit line is exceeded. Provide pertinent account data to management for credit override situations
  • Performs in-depth research and gathers supporting documentation for customer billing, product damage, shortage/overage and return discrepancies in collaboration with various internal and external teams, and utilizing various systems and websites.
  • Compares supporting documentation to internal policies and SOX controls for compliance, and makes independent decisions and performs appropriate adjustments for significant dollar value customer remedies (adjustment, credit, denials).
  • Works cross functionally with other teams and departments to achieve target results, including by not limited to Trade Sales Operations and Pricing & Customer Operations teams.

Desired Experience:

  • Bachelors Degree in Business, Finance, or related field or relevant experience
  • Accounts receivable/cash application experience preferred
  • 3 years experience with customer service, preferably working directly with external customers
  • Experience handling multiple priorities in a high volume, fast-paced environment
  • Abilify to prioritize work and make independent decisions based on business policies
  • Fluency in Microsoft Excel with knowledge of other Microsoft Office applications. Knowledge of SAP a plus
  • Strong team player, able to work well across a variety of levels and team borders, collaborating effectively within a matrix organization
  • Incumbent may need to work remotely during inclement weather


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